The Complaints Policy and Procedure applies to all activities that GDP Global Ltd (referred to as “GDP” or “the company”) engages in and aims to serve the interests of all our customers, including learners. The policy sets out our commitment to ensuring adherence to legislation and regulation requirements and being open to receiving feedback on any aspect of the company’s activities.
The company will appoint an appropriate person to investigate the matter, acknowledge receipt of the complaint within five (5) working days and inform the learner who is dealing with it. The company aims to resolve complaints within ten (10) working days. In the event this takes longer, the company will keep the learner informed.
After finalisation of the investigation, the company will share and explain the findings and take appropriate remedial action to remedy the situation as soon as possible.
If the learner is of the opinion that the problem needs to be escalated because the learner is not satisfied with the company’s final response, the learner can refer the complaint to the qualification’s regulator. Complaints to the regulator should be made within twelve months of the action the learner is complaining about. Please contact the company for the appropriate regulator contact.
This policy is reviewed regularly, and revisions are made in response to changes in legislation, changes in our practices, actions from our regulatory or external agencies, and / or in response to customer and stakeholder feedback.
If you have any feedback or queries regarding this policy, please contact GDP’s Internal Quality Assessor by email at firstname.lastname@example.org.
As an accredited training centre, GDP Global Ltd (GDP) has policies and procedures in place to fulfil Approval and Regulatory requirements and to provide a route map for GDP staff members, associates and learners.
The policies reflect the internal practice(s) of GDP, the purpose of which is to ensure that the staff and associates of GDP are familiar with their content and the processes involved.
The policies, procedures and guidelines are updated regularly. As an accredited learner Centre, the policy documents of GDP Global are subject to an annual review by accreditation bodies. The purpose of the review is to ascertain whether the policies, procedures and internal procedures are up-to-date and aligned to changes that have been made throughout the year.
This Policy also applies to GDP KnowHow which is a division of GDP Global Development Ltd.
Last reviewed: July 2022
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